Shipping & Return Policy

Shipping

All packages are shipped via UPS or USPS from our workshop in Portland, OR. Orders are processed and shipped within 1-3 business days (Monday - Thursday). Transit times typically range from 2-7 business days, depending on your location. All orders are carefully packed using eco-friendly, sustainable materials whenever possible.

Please note:

  • Overnight and express shipping are not available. We recommend planning accordingly if you're ordering for a specific event or as a gift.
  • We currently ship within the US only.

You will receive an email confirmation with tracking information once your order has been processed and is being prepared to ship. Please allow up to 24 hours for tracking information to update.

Return Policy

All sales are final.
We are unable to accept returns or exchanges based on personal preference for a particular scent.

However, if a product arrives damaged in transit or incorrect, we will gladly replace it. To request a replacement, please email us at hello@wildwoodcandleco.com within 7 days of delivery with the following details:

  • Your order number
  • Name and shipping address
  • Description of the issue
  • Photograph(s) of the damaged or incorrect item(s)

Our goal is to ensure you have a positive experience, and we're here to help with any issues. Thank you for supporting our small business!